Here are some responses to commonly asked questions, designed to assist you in navigating your selling and buying journey.

Why sell with Silkchest?

SilkChest offers a streamlined platform for selling and shipping your merchandise effortlessly. Utilize our SilkChest app for iOS or Android to establish your closet, set prices, and kickstart your sales journey instantly.

Where else can you find a marketplace where you can sell your fantastic merchandise, earn income, and indulge in shopping—all in one place?

How do I list my product?

We’ve made listing easy for you through our mobile app or our website.  You can find simple steps on our “List Your Merchandise” page. 

How do I calculate the weight of my item?
Accurate weight calculation helps in determining shipping costs, selecting the appropriate shipping service, and ensuring compliance with shipping carrier regulations. Things to consider are fabric type and amount of items.
Fabric Type Considerations:

  • Cotton: Lighter in weight, typically at the lower end of the weight ranges provided.

  • Silk: Heavier, especially if heavily embroidered, typically at the higher end of the weight ranges.

  • Georgette/Chiffon: Lighter, similar to cotton.

  • Velvet: Heavy, can add significant weight especially in lehengas and sherwanis.

  • Brocade: Medium to heavy, used often in festive or wedding wear.

Weight Considerations:

Below is a table that outlines the general expected weights for various Indian cultural outfits, categorized by type and gender. These weights are approximate and can vary based on the fabric type, embellishments, and design.

Category Men (lbs) Women (lbs) Children (lbs)
Saree N/A 1.1-2.6 0.7-1.5
Lehenga Choli N/A 2.2-5.5 1.1-3.3
Salwar Kameez N/A 1.5-3.3 0.9-1.8
Anarkali Suit N/A 2.2-4.4 1.1-2.2
Kurta Pajama 1.3-2.6 1.1-2.2 0.7-1.3
Sherwani 3.3-6.6 N/A 1.8-3.3
Dhoti Kurta 1.3-2.2 N/A 0.7-1.5
Churidar 0.9-1.8 0.7-1.5 0.4-1.1
Blouse N/A 0.4-1.1 0.2-0.7
Dupatta 0.4-1.1 0.4-1.1 0.2-0.7
Jacket 1.8-3.3 1.1-2.6 0.9-1.8
Vest/Angavastram 0.7-1.3 0.4-1.1 0.4-0.9
Turban/Pagdi 0.7-1.3 N/A 0.4-0.9
Weights in pounds have been rounded to one decimal place for simplicity.
Are there any tips for taking pictures?

Firstly, ensure optimal lighting, preferably against a white backdrop. Secondly, if you seek professional-grade photos of your items, consider visiting www.snappr.com for a photographer offering high-quality images at a fixed rate. Thirdly, capture detailed shots showcasing designs, materials, embroidery, and any wear and tear. Lastly, exercise restraint in the number of photos taken, aiming for no more than 10, focusing on the best angles to highlight all the outfit's embellishments. Remember, less is more.

How should I price my items?

We understand that your stunning outfits are not just clothes, but cherished pieces that may carry sentimental value from memorable occasions.

To attract more traffic to your profile and listings, it's crucial to competitively price your items. By finding the perfect balance in pricing and offering detailed descriptions, accompanied by high-quality photos, you'll undoubtedly enhance the visibility of your closet and attract more views.

How do I setup my merchandise for shipping?

Once you've agreed on the terms with the buyer, you'll be able to quickly and easily print out a prepaid shipping label to match the right box size you'll be shipping your merchandise in. We've made it easy for you, so all you have to do is make sure you have the right boxes, neatly place your items in the box, affix the label and ship away.

As a seller, how do I get set up?

It's easy. Simply visit the the Become a Seller page and click on "Create Account".

As a seller, how do I get paid?

To streamline our financial operations and ensure secure transactions, we exclusively use PayPal for all vendor payments. Please ensure you have an active PayPal account before proceeding with your registration.

Why PayPal?

  • Fast and secure transactions
  • Easy account setup and management
  • Widely accepted and trusted globally

Steps to Get Paid:

  1. Sign up for a PayPal account at PayPal's website if you do not already have one.
  2. Link your bank account or credit card to your PayPal account.
  3. Provide your PayPal email address in your vendor profile.

Once the buyer has paid you, the money will be sent to us so we can deduct the commission and transferred to your preferred method of payment.

As a seller, how can I see my sales?

The Vendor Dashboard provides an abundance of data and information regarding your sales, product inventory, and analytics.

How long will it take to get my purchased items?

Once the item(s) have been shipped, a tracking number will be sent to you to see the status of the shipment. As per our Terms & Conditions, the seller must ship the merchandise within 3 days of the transaction.

How do I track my order?

Answer to question

Are there any tips to find the right outfit?

Each individual possesses a distinct palate for style. Dive into the site's offerings and discover what truly resonates with your essence. Envision yourself adorned in those garments, embodying the epitome of your personal flair.

My merchandise was damaged, can I get a refund?

Unfortunately, sometimes items can get damaged by the carrier. In that situation, we can work with the seller to submit a claim to be reimbursed. If the packaging is not damaged, however, the item is, we will work with the seller to do the right thing to provide excellent customer service.

Can I cancel my order?

Once an order has been placed, there is no way to retract it. However, with a valid reason, you can return the item(s).

How can I ask the seller a question?

We've made it easy for you to connect with the seller. Directly on the product page, you have the option to inquire about the item by accessing the Product Inquiry tab.